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James Gilbert

Laying the Groundwork: Unlocking the Power of the Inbox Series 2: Crafting Compelling Emails



In series 1 of this framework. We discussed the ability to build a email list and leverage segmentation across your data.


now it's time to put that data to work.


Crafting Compelling Email Campaigns - Series 2

Attention-Grabbing Subject Lines:

a. Keep it short and concise: Aim for subject lines with around 6-8 words or 40-60 characters, ensuring that the full message is visible on most devices. Consider even shorter subject lines that don't confuse but hit the point right away with little context. Don't try to standout from the inbox but instead how you can fit into the inbox with the world that they are in everyday. The subject line will directly impact your open rate typically. Low open-rate means it needs work

Example: DTC brand: Flash Sale: 50% Off Today! | B2B Brand in SaaS selling ABM software: "Account Strategy"

b. Use action verbs: Encourage readers to take action with strong, engaging verbs that inspire curiosity or urgency.

Example: "Discover Your Perfect Skincare Routine"

c. Personalize: Include the recipient's name, location, or other relevant information to make the subject line more relatable and relevant.

Example: "John, Exclusive Discount Just for You!"

d. Ask a question: Pique interest by asking an intriguing question that your email content will answer.

Example: "Ready for Summer? Time for a Refresh!"

e. A/B testing: Test multiple subject lines to determine which ones resonate best with your audience, and use those insights to refine your approach.

Example: "Last Chance: 20% off Sitewide!" vs "hurry, 20% Off Everything Ends Tonight"


Incorporating Visuals and Responsive Design:

a. Choose relevant and high-quality images: Use visuals that complement your message and are of professional quality to maintain credibility.

Example: An email promoting a travel deal includes a stunning photo of the destination, sparking wanderlust in recipients.

b. Optimize for mobile devices: Ensure your email design is responsive and displays correctly on different devices, including smartphones and tablets.

Example: Design an email template that automatically adjusts to the screen size and orientation of the recipient's device, ensuring a seamless viewing experience.

c. Use clear and readable typography: Select fonts that are easy to read and maintain a consistent style throughout the email.

Example: Use a simple, legible font like Arial or Helvetica for the email body, with headings in a complementary font for visual hierarchy.

d. Balance text and visuals: Maintain a balance between text and visuals to avoid overwhelming the reader, while ensuring that the message is effectively communicated.

Example: Combine an engaging header image, concise paragraphs, and bullet points to communicate the benefits of a new product launch.

e. Include clear calls-to-action (CTAs): Design eye-catching CTAs that prompt the reader to take a desired action, such as clicking a link or making a purchase.

Example: Design a button with contrasting colors and a clear message, such as "Shop Now" or "Learn More."


Utilizing Personalization:

a. Use recipient's name: Address the recipient by their name to create a sense of connection and familiarity.

Example: "Hi Sarah, we thought you'd love these new arrivals!"

b. Segment your audience: Group your recipients based on factors like demographics, interests, or purchase history to deliver tailored content that resonates with each segment.

Example: Send tailored emails to customers based on their previous purchases, such as book recommendations for avid readers or workout gear for fitness enthusiasts.

c. Customize content: Develop email content that addresses the specific needs, preferences, or challenges of each recipient or segment, making the message more relevant and engaging.

Example: For recipients who have recently visited a specific product page, send an email featuring that product with a limited-time discount.

d. Leverage data insights: Analyze customer data to understand their preferences and behavior, and use these insights to create personalized email campaigns.

Example: If data shows a specific customer prefers organic products, send them a personalized email featuring organic products and promotions.

e. Track and optimize: Monitor the performance of your personalized email campaigns, and continually refine your approach based on the results.

Example: Analyze open and click-through rates for different personalization approaches, and adjust future campaigns based on successful strategies. For example, if personalized subject lines perform better, continue using them in future campaigns.


By combining attention-grabbing subject lines, visually appealing and responsive design, and personalization, you can create compelling email campaigns that effectively engage your target audience and drive results.

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